Trip Payment & Policies
If you are interested in reserving a Discovery Voyage or getting more information, please contact us to make sure space is available on your desired travel dates. You may also want to read frequently asked questions. If you don’t find what you’re looking for, custom voyages are always an option.
We accept Visa, MasterCard, Discover, and agency or personal checks.
Trip Deposit and Payment Schedule
We ask for the following non refundable deposits to confirm space aboard the Discovery:
- $500 per person for all regularly scheduled voyages
- $750 per person for the Grand Alaska Journey
- $3500 per voyage for exclusive charters
No discounts for unused services.
By January 1st, 50% of the total ticket price is required. Reservations made after January 1st require a 50% deposit within two weeks of the booking date. Final payment is due 90 days prior to departure. Reservations made less than 90 days prior to departure must be accompanied by full payment within one week of booking. If paying by credit card the balance of deposits will automatically be charged to the credit card on file per schedule outlined on your invoice. If you prefer another method of payment or need to update address or expiration please let us know prior to that date. Agents may deduct commission from final payment. We accept Visa/Discover/MasterCard, personal and agency checks.
3% Discount for Paying by Check
If you choose to pay by check, you can deduct the credit card processing fee of 3% of your total payment amount due. This represents what we believe is the average fee that we at Discovery Voyages pay to the credit card processing firms for every payment made via credit card. Whether you are sending your deposit or your balance of payment, you can deduct 3% when you mail your check to us at:
205 E. Dimond Blvd., # 609
Anchorage, Alaska 99515
Traveling Single and Single Cabin Supplement Fees
If you are a single traveler willing to share a cabin and we are unable to match you with a roommate you will not be charged a single supplement. If you want to guarantee a private cabin, single supplement charges will apply. See our voyage dates for current rates on single cabin supplement fees.
The initial booking deposit is non refundable. Cancellations received from guests or their agents after January 1st will be subject to a cancellation fee of 50% of the total ticket price. Cancellations received ninety days to the day of departure are not refundable and will be charged 100% of ticket price. Any changes to a confirmed itinerary are subject to a $50 change fee per booking. We recommend the purchase of trip cancellation insurance with CSA Travel Protection or call 800.348.9505.
Discovery Voyages has exclusive rights on all passenger bookings and may, at their sole discretion, allow any other passengers to join a tour or the vessel provided that such action is not in violation state or federal law. In the event of unsold or unused passenger capacity on any of their tours, Discovery Voyages can, at their sole discretion, sell, auction, donate, or otherwise use any of these unsold or unused spaces. Additionally, Discovery Voyages may, at it’s sole discretion, have any passenger removed from any tour or the vessel. Please contact Discovery Voyages should you have a questions about this policy.
Why do we discourage use of credit cards, considering their widespread use and convenience? Discovery Voyages has been in business long enough to remember when credit card use was relatively new and seemed to offer a “safe” way to pay for your trip with us. Back in those early days of operating our tours, 95 percent of our guests paid by check via the U.S. mail. This payment method worked fine for us and our guests. After all, most guest book our tours well in advance. There’s ample time to mail in any payments due.
Credit card use has grown though, and so have its risks. Credit card processing fees are now a major expense for us. Meanwhile, it seems not a day goes by without mention in the media of identity theft or credit card fraud. With the highly accessible global Internet having become so much a part of daily life, including most financial transactions, the opportunities for those wanting to game the system through digital fraud seem limitless. Since many of these invasions into our private financial lives are coming from overseas countries where there may not be any legal means to investigate or recover stolen property, the incentives to hack the system appear to heavily out weight the consequences of getting caught.
All of this has led us to rethink our credit card policies. As it now stands, we will continue to accept payments by credit card. However, in light of the potential for liability and the high costs of processing, we’re now recommending payments be made by check, and we are offering an economic incentive to do so. We’d rather keep the money in our guests pockets than pay the credit card companies.